Terms of Service for Northfield Grains Ltd

Effective Date: 14 July 2026

1. Introduction and Acceptance of Terms

These Terms of Service (“Terms”) govern the use of products and services supplied by Northfield Grains Ltd, a business operating in the cereal sector, including wholesale and distribution services. By placing an order, opening an account, requesting a quotation, accepting delivery, or otherwise engaging with Northfield Grains Ltd, you agree to be bound by these Terms.

If you do not agree to these Terms, you must not place orders or use the services of Northfield Grains Ltd.

These Terms apply to all customers, including retailers, cafes, hotels, wholesalers, and other commercial purchasers, unless a separate written agreement signed by Northfield Grains Ltd expressly states otherwise.

2. Scope of Services

Northfield Grains Ltd supplies cereal products and related services, which may include, without limitation:

• Wholesale cereal supply for retailers;
• Breakfast cereal distribution for cafes and hotels;
• Private label cereal sourcing;
• Bulk packaging and case supply;
• Gluten-free and high-fibre cereal ranges;
• Seasonal and promotional product supply.

All product descriptions, specifications, pack sizes, allergen statements, images, and promotional materials are provided for general information only and may be updated or corrected at any time. Product availability is subject to stock, manufacturing capacity, ingredient availability, and supply chain conditions.

Northfield Grains Ltd may substitute products of equivalent quality and specification where necessary, provided such substitution does not materially reduce the product’s intended commercial purpose.

3. User Obligations and Responsibilities

Customers must:

• Provide accurate, complete, and current business and delivery information;
• Ensure that all orders, specifications, quantities, and delivery instructions are correct before submission;
• Comply with all applicable laws and industry standards relating to storage, handling, sale, labelling, advertising, and resale of cereal products;
• Inspect goods promptly upon delivery and notify Northfield Grains Ltd of any shortages, damage, or defects within a reasonable time and, in any event, within 48 hours of delivery unless otherwise agreed in writing;
• Store products in appropriate conditions, including temperature, humidity, pest control, and hygiene standards, as required for food products;
• Not misrepresent product origin, composition, claims, or suitability, including gluten-free, high-fibre, allergen, or private-label information unless verified in writing by Northfield Grains Ltd or the relevant manufacturer.

Customers are solely responsible for ensuring that products are suitable for their intended use, resale market, and customer base, including any dietary, allergen, or labelling requirements applicable to their business.

4. Payment Terms and Conditions

Unless otherwise agreed in writing, all prices are quoted in pounds sterling (GBP) and are exclusive of VAT, delivery charges, customs duties, and other applicable taxes or levies.

Payment terms may be set out in the relevant quotation, invoice, or credit account agreement. If no specific terms are agreed, payment is due in full prior to dispatch or delivery.

Northfield Grains Ltd reserves the right to:

• Require advance payment, deposits, or security for orders;
• Withhold or suspend supply where payment is overdue;
• Charge interest on late payments at the maximum rate permitted by law;
• Recover reasonable debt collection and enforcement costs incurred in collecting overdue sums.

Any disputed invoice must be raised promptly in writing and must not entitle the customer to withhold payment of undisputed amounts.

5. Cancellation and Refund Policy

Orders for food products, bulk supply, private label sourcing, and customised or seasonal items may be non-cancellable once accepted by Northfield Grains Ltd, especially where goods have been sourced, reserved, packaged, printed, or prepared specifically for the customer.

Cancellations requested before dispatch may be accepted at the sole discretion of Northfield Grains Ltd and may be subject to:

• A cancellation fee to cover administrative, sourcing, packaging, and restocking costs;
• Reimbursement of any non-recoverable third-party costs;
• No refund where goods are bespoke, perishable, or made to customer specification.

Refunds, if approved, will ordinarily be made only for goods that are proven to be defective, incorrectly supplied, or materially non-conforming at the time of delivery, and only after inspection and verification by Northfield Grains Ltd. Nothing in these Terms affects any mandatory rights that cannot be excluded by applicable law.

6. Liability Limitations

To the maximum extent permitted by applicable law, Northfield Grains Ltd shall not be liable for:

• Indirect, consequential, special, or punitive losses;
• Loss of profit, revenue, business, goodwill, or anticipated savings;
• Losses arising from improper storage, handling, resale, or misuse of products by the customer;
• Delays, shortages, or non-performance caused by third-party suppliers, carriers, or force majeure events;
• Any customer claims based on product descriptions, marketing claims, or packaging where the customer has not obtained written confirmation from Northfield Grains Ltd.

Where liability cannot be excluded, the total aggregate liability of Northfield Grains Ltd arising out of or in connection with any order, contract, or supply shall be limited to the amount paid by the customer for the specific products or services giving rise to the claim.

Nothing in these Terms limits or excludes liability for fraud, wilful misconduct, or any liability that cannot be limited under applicable law.

7. Intellectual Property Rights

All intellectual property rights in the website, product listings, branding, text, designs, packaging artwork created by Northfield Grains Ltd, catalogues, templates, photographs, and other materials supplied by Northfield Grains Ltd remain the property of Northfield Grains Ltd or its licensors unless expressly transferred in writing.

Where private label or custom packaging services are provided, any rights in customer-specific artwork, trademarks, or labels supplied by the customer remain the customer’s property, subject to the customer granting Northfield Grains Ltd a non-exclusive, royalty-free licence to use such materials solely for the purpose of fulfilling the order.

The customer must not reproduce, copy, adapt, distribute, or exploit any intellectual property of Northfield Grains Ltd without prior written consent, except as strictly necessary for resale of legitimately supplied products in accordance with law and any applicable brand or licence restrictions.

8. Data Protection and Privacy

Northfield Grains Ltd processes personal data in connection with business accounts, orders, deliveries, payment administration, customer support, compliance, and marketing where permitted by law. Personal data may include names, business contact details, email addresses, telephone numbers, delivery information, and payment-related information.

Northfield Grains Ltd will handle personal data in accordance with applicable data protection and privacy laws and only for legitimate business purposes. Data may be shared with delivery partners, payment processors, professional advisers, IT providers, and other service providers where necessary to operate the business and fulfil orders.

Customers are responsible for ensuring that any personal data they provide to Northfield Grains Ltd is accurate and that they have the appropriate authority or legal basis to disclose it. For privacy-related enquiries, customers may contact Northfield Grains Ltd using the contact details set out below.

9. Force Majeure

Northfield Grains Ltd shall not be liable for any delay or failure to perform its obligations where such delay or failure results from events beyond its reasonable control, including but not limited to:

• Fire, flood, storm, or other natural events;
• War, terrorism, civil unrest, or industrial action;
• Transport disruption, fuel shortages, or carrier failure;
• Supply chain disruption, ingredient shortages, or manufacturing failure;
• Power outages, cyber incidents, or telecommunications failure;
• Government action, legal restrictions, or emergency measures.

If a force majeure event continues for an unreasonable period, Northfield Grains Ltd may suspend affected services, revise delivery timelines, or cancel impacted orders without liability, subject to any mandatory legal requirements.

10. Changes to Terms

Northfield Grains Ltd may update or amend these Terms from time to time to reflect legal, operational, commercial, or service changes. The revised Terms will take effect from the date stated in the updated version or, if no date is stated, upon publication or notification.

Continued ordering, acceptance of deliveries, or use of services after any revision constitutes acceptance of the updated Terms. Customers should review the Terms periodically to remain informed of any changes.

11. Applicable Law and Jurisdiction

These Terms, and any non-contractual obligations arising out of or in connection with them, shall be governed by and construed in accordance with the laws applicable in England and Wales, unless mandatory local law requires otherwise.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute, claim, or matter arising from or in connection with these Terms, the services of Northfield Grains Ltd, or any related supply contract, subject to any mandatory rights of consumers or other protected persons that cannot lawfully be excluded.

12. Contact Information

For questions, complaints, orders, cancellations, privacy matters, or legal notices, contact:

Northfield Grains Ltd
Northfield Grains, Unit 4, Moorfield Way, Kettering, Northamptonshire NN16 8NF, UK
Email: [email protected]
Phone: +44 1536 482 917

13. Severability Clause

If any provision of these Terms is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, or if that is not possible, severed from these Terms.

The remaining provisions shall continue in full force and effect. Any invalid or unenforceable provision shall not affect the validity or enforceability of the remainder of these Terms.